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How to reach us
You can contact us through the live chat on the site, which is available 24/7. Live chat is suitable for general questions and help with issues affecting your account or play.
You can also e-mail support@allwinscasino-gb.com. Please write from the e-mail address connected to your account where possible. This helps us confirm that we are discussing your account with the right person.
Keep your account secure
Do not send your password, full payment details or security codes in a message. We may ask for information needed to complete account verification, but you should only provide it through the secure process we give you.
What to have ready when you write
Including clear details in your first message can help us identify the issue and provide a useful answer. Please have the following information ready:
- Your username or other account details requested by our support team.
- The name of the game, payment method or transaction concerned.
- The date and approximate time when the issue happened.
- A short description of what happened and any message shown on screen.
Common questions we help with
Our support team can provide help or explain the next steps for common account and site questions, including:
- Account access, account details and verification.
- Deposits, withdrawals and payment transactions.
- Bonus terms, eligibility and related account queries.
- Technical issues, game access and site errors.
Complaints
If you want to make a complaint, e-mail support@allwinscasino-gb.com and put Complaint in the subject line. Please describe the issue clearly, include the relevant transaction or account details, and tell us what outcome you are seeking.
We will acknowledge your complaint and reply once it has been checked. We may ask for further information if it is needed to understand the circumstances. Please keep copies of your messages and any information you send to us.
